Referral for all new clients from a veterinary surgeon is required under the Veterinary Surgeons Act of 1996 and the Veterinary Surgery Exemptions Order of 2015. ​ However, musculoskeletal maintenance with the owner's permission for a healthy animal does not require referral from a veterinary surgeon. Although, the animal should still be registered with a veterinary surgeon.

As a rough guide initial appointments will last between 1 and 1.5 hours. Follow up sessions will last approximately 1 hour.

Bank transfer or cash is currently accepted. Payment is required before the session or on the day of treatment.

Most insurance companies provide cover for physiotherapy. However, we recommend contacting your insurance provider directly for more information, as polices do vary.

Treatment notes can be sent to you detailing the treatment and prescribed exercises, if applicable. ​ After the initial session and every 10 sessions at a minimum, a vet report will be sent to your referring veterinary surgeon detailing the sessions findings, treatment and prescribed exercises, if applicable.

Physiotherapy is beneficial for all animals, whether they are pets, field ornaments or competition animals. ​The most common reason for physiotherapy is after surgery or injury for rehabilitation purposes. ​However, noticing changes in your animals behaviour, a reduction in performance or increased stiffness are signs that physiotherapy may be beneficial.

We need at least 24 hours notice for any cancellations. Any cancellations made less than this before the scheduled session may be subject to a cancellation fee.

For dogs, please ensure they are as clean and dry as possible. With somewhere comfortable to lie down and where distractions are minimal. ​ For horses, please ensure they are as clean and dry as possible. With somewhere suitable to be walked and trotted up and treated.